Refund Policy

Rainmaker LLC d/b/a DirectMailAmerica.com operates DirectMailAmerica. Support: support@directmailamerica.com.

Prices for mail classes and options are posted on our pricing page and in the application. List prices may change. Live vendor quotes, postage, and surcharges may differ from estimates.

Credits are a prepaid balance measured 1:1 with U.S. cents and may be used only for the Service. Credits are not legal tender, are not a bank deposit, and earn no interest.

We may accept card payments through payment processors. Where offered to developers, we may also accept USDC payments via x402 facilitators, as stated in the Terms. We do not custody crypto wallets or card numbers. Network fees, facilitator fees, and processor fees may apply and are your responsibility unless we expressly state otherwise.

Demo-mode jobs do not purchase postage and are not billed as live mail. Once you authorize or submit a live mailing and production has begun — including transmission to LetterStream or another print-and-mail provider — that mailing is generally non-refundable, including postage, print, and vendor fees.

Unused credits may be refundable only if required by law or if we agree in writing. Chargebacks and payment disputes initiated in bad faith may result in account suspension.

If a live job fails before release to a vendor because of our confirmed system error, we will restore the related credits or refund that job’s fees as your exclusive remedy for that failure.

Refund questions go to the same support address as the rest of the Service.